Privacy Policy

Privacy Policy
Effective date: November 4, 2025
Contact: info@lissanta.com

1) Who we are

This Privacy Policy explains how Lissanta collects, uses, shares, and protects your personal information when you visit our website, create an account, or make a purchase.

Company name: Lissanta
Email: info@lissanta.com

2) What we collect

We collect information you provide directly and information that is collected automatically when you use our website.

Information you provide

  • Full name

  • Shipping & billing address

  • Email address

  • Phone number

  • Order details (items, size, preferences, notes)

  • Payment method details (processed securely by our payment partners — we do not store full card numbers)

  • Support messages (emails, customer service conversations)

Information collected automatically

  • IP address & device identifiers

  • Browser type, operating system, and language

  • Pages viewed, clicks, referring/exit pages, timestamps

  • Approximate location (based on IP)

  • Cookies and similar technologies (see Section 7)

3) How we use your information

We use your information to provide a safe, reliable, and personalized shopping experience:

  • Order processing & delivery (fulfillment, packaging, tracked shipping)

  • Account creation & management

  • Customer service & returns

  • Fraud prevention, security, and abuse detection

  • Site performance, analytics, and product improvement

  • Personalized content & marketing (email updates, ads where permitted)

  • Legal compliance and record-keeping

Lawful bases: We process personal information in accordance with applicable privacy laws. Typical bases include consent, contract fulfillment (your order), and legitimate business interests (security, analytics, service improvement).

4) Sharing your information

We do not sell your personal information.
We share it only with trusted third parties necessary to operate our business:

  • Payment processors

  • Fulfillment & logistics partners

  • Delivery carriers

  • IT & security providers

  • Analytics & marketing tools

  • Professional advisors & legal authorities (if required by law)

All service providers are contractually required to protect your information and use it only for the services we request.

5) International transfers

Some partners may process data outside your country. When this happens, we take steps to ensure an equivalent level of protection (such as contractual safeguards). By using our services, you acknowledge that your information may be processed in jurisdictions with different privacy laws.

6) Retention

We keep personal information only as long as necessary:

  • Orders & invoices: typically 7 years

  • Customer support messages: typically 2 years after resolution

  • Marketing records: until you unsubscribe

  • Account data: while your account is active and for a reasonable period afterward

When no longer needed, data is securely deleted or anonymized.

7) Cookies & similar technologies

We use cookies to:

  • Enable core site features (cart, checkout, login)

  • Measure performance (analytics)

  • Personalize content and marketing

You can manage cookies through your browser settings. Some features may not work properly if cookies are disabled.

8) Your choices & rights

Depending on applicable laws, you may:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Withdraw consent (unsubscribe from marketing)

  • Object to or restrict certain processing

  • Request a copy of your data in a portable format

To make a request, contact info@lissanta.com.
We may request identity verification.

9) Marketing preferences

Email marketing is based on consent.
You can unsubscribe at any time using the link in our emails or by contacting info@lissanta.com.

If you disable marketing cookies, you may still see ads — but they won’t be personalized by our cookies.

10) Security

We use administrative, technical, and physical safeguards to protect your information, including encryption (TLS), access controls, and security monitoring. While no method is 100% secure, we continually improve our measures.

11) Children

Our services are not intended for children under 16.
We do not knowingly collect their data.
If you believe a child has provided information to us, contact info@lissanta.com, so we can delete it.

12) Changes to this Policy

We may update this Privacy Policy from time to time. If significant changes occur, we will post the updated version with a new Effective date. Please review it periodically.

13) How to contact us

Lissanta
Email: info@lissanta.com